Service and support team - recommendations from the field

Pre-purchase consultancy, installation and training, after-sales support - these are the stages in which the Accesoria service team is at the furniture manufacturer's side to make everything run smoothly. A reliable team guarantees continuous, sustained presence and customized solutions for each individual manufacturer, so that they can use the equipment in the best possible conditions, at maximum capacity. At the end of the year, we centralized the most common problems encountered by the service team. With hundreds of equipment commissioned, thousands of hours of training with customers and daily interactions with furniture manufacturers, we invite you to read the specialists' recommendations to prevent these problems.

Identifying the cause leads to solving the problem

This is the recommendation made to Mitică Neacșu, a specialist who in 17 years of experience has commissioned over 1000 major machines. It seems a trivial thing, but how many of us don't focus on solving the problem without looking for the cause. From a toothache to resetting the computer, we try to solve the problem quickly, the excuse often being lack of time. But the problem almost always returns, and the lost time adds up.

By spending more time investigating the causes and the circumstances that led to the problem, it can be removed for good, prolonging the life of the machine. That's what Mitică Neacșu does, which is why customers call him "serious and very good professional".

Staff training and machine compliance

Recommendations made by Ion Bănescu after 15 years in woodworking and a college degree. Modern machines are becoming increasingly sophisticated and operating them without serious training will inevitably lead to problems that will affect both the machine and the production flow. The more rigorously procedures are followed, the lower the risk of breakdowns.

A serious craftsman always respects his tools. Whether it's a saw, a chisel, a circular, or a CNC, a professional will give due attention to the tool that helps him accomplish his goals. Treating machinery with respect means training before use and regular maintenance. It's the sure way to have it as a partner for as long as possible.

This way of seeing things has made Ion Bănescu a friend to many customers. Cristian Hereg from HeregMob:

„Ionică is my friend, he and Mitică are the best engineers I have ever met. I have nothing but praise. Ionica taught me how to service tools to prolong their life. Two good hands and someone willing to explain at the other end of the line works wonders... Ionic taught me to do what is best for the machine to prolong its life. I have had a canting machine from Vitap for 11 years without repair. And that's thanks to Ionic."

Information on the responsibilities that come with the machine

Marius Dorin always advises customers to inform themselves very well about the benefits that come with a machine, but especially about the responsibilities you have from the moment you purchase such equipment. Twelve years spent in the industry with the Accesoria Echipamente team have taught him that, in order to benefit from the advantages of a machine, you must first and foremost think about the obligations you have in your relationship with it.

"Of course the benefits are enormous in terms of productivity and quality. But there are a few mandatory responsibilities if they want the machine to work well and have a long life: it must be operated by a highly trained operator, both the operator and the manufacturer must allocate time for training, and the machine must be maintained and serviced with the utmost rigor and seriousness." - says Marius.

Always use qualified personnel for repair and maintenance

It is the recommendation of Daniel Niculescu, for 6 years with Accesoria Equipment, but with more than 15 years in the furniture industry. And we all agree. Sometimes, driven by the desire to save money, we forget these principles and call in less qualified people. The risk is high and much more can be lost than gained.

Pay attention to machine requirements

Gheorghe Jiga is making this recommendation. In the 6 years he has been with the Accesoria Service team, he has learned that if you know your machine and pay attention to its manifestations, you will always know what it needs.

 "I always advise furniture manufacturers to pay attention to the requirements of the machine, to make sure that they give it what it needs: exhausters that suit the machine, an electrical system that can cope with voltage fluctuations, compressors that are adapted to the machines and air dryers that are suitable for those compressors to prevent water from entering the machine. This last aspect is very important, especially in the cold season."

Compliance with even the most (seemingly) unimportant recommendations

Radu Lazăr, the youngest member of the service team, already has enough experience to know that any recommendation on the operation of modern equipment must be followed to the letter. He has been working in the furniture industry since college and joined the Accesoria team 2 years ago. According to the clients he works with, he has age-specific energy and enormous willingness to learn and solve problems, being serious and committed.

When it comes to the correct operation of the machines, Radu advises furniture manufacturers to take care of the machines and give them the attention they need, just as they have been trained by the service team.

"Sometimes things that seem small or unimportant can affect the smooth operation and service life of your machine. For example, the way you shut it down. You have to shut it down following all the necessary steps to keep it safe." - warns Radu

Follow the recommendations of the service teams! They are the result of serious training, many hours spent in factories and dealing with difficult situations. And for personalized advice and a tailored maintenance strategy, we invite you to get to know them better here and contact them at accesoria@echipamente.ro.