More value in production with SOPHIA - Biesse's cyber support system

Today, success in the furniture industry combines technological evolution, human resource expertise and production automation. For both large factories and small craft businesses, the market is characterised by excellent opportunities to find large growth margins and strengthen their business. To take advantage of the new opportunities, it is necessary to identify clear ways in which they can be applied to one's own business and leapfrog to even greater quality.

Biesse comes to you with advanced technologies and services that can digitise and automate factories and production processes by optimising all resources: technological, organisational, human. SOPHIA is the IoT platform created by Biesse in collaboration with Accenture, which enables its customers to access a wide range of services to streamline the work management process.

How does SOPHIA work?

Pro-activity. It helps prevent problems that could affect customers' production by reducing the time machines are down for technical reasons.

Analysis. The information gathered and analysed is transformed into useful insights for optimising customer production and product quality, providing extremely valuable growth opportunities.

Personalised interaction. The platform allows real-time transmission of alerts and indicators to the customer, about production, machines and type of process performed. These are detailed instructions for a more efficient use of the machine.

Advantages in the evolution of production

SOPHIA consists of two integrated areas: IoT (Internet of Things) and Spare parts. They are connected with two apps, so customers can easily access the functions offered by the platform.

IoT - SOPHIA: customer - service interaction more efficient than ever

The app provides a comprehensive overview of machine performance, remote diagnostics, machine downtime analysis and fault prevention.

• Information available at any time: functional data, statistics, performance indicators, status of intervention requests, diagnostic processes;
• Data quality: machine productivity indicators and specific parameters for different types of operations;
• Direct communication: the customer can request support directly from the app;
• Autonomous maintenance: customers receive recommendations directly from the platform for maintenance to be carried out on their own and can monitor progress in real time;
• Time optimisation: equipment data can be accessed by Accessoria Service, analysed and communicated to the customer. Time to support is considerably reduced;
• Real-time monitoring online or via app: production activity can be constantly monitored.

Spare parts - SOPHIA

It is an easy-to-use, intuitive, customised tool for ordering Biesse spare parts.

Three basic functions with impact for increased productivity are:

• direct creation of an order basket, with price list and stock availability displayed in real time;
• the possibility to browse the machine documentation, which is constantly updated, and the possibility to interactively search the machine drawings and documentation;
• 24/7 direct access from your phone or tablet via the dedicated app integrated with iOS or Android operating systems.

For more information about SOPHIA or to schedule a discussion with Accesoria consultants about its concrete applicability to your business, write to us at echipamente@accesoria.ro.