More value in production with SOPHIA - Biesse's cyber support system

Success in today's furniture industry combines technological change, human resource expertise and automated production. For both large factories and small craft enterprises the market is characterized by an excellent opportunity to find extended growth margins and strengthen their business. To take advantage of the new possibilities, it is necessary to identify clear ways in which they can be applied to one's own business and leap to even higher quality.

Biesse comes to the rescue with advanced technologies and services that can digitalize and automate factories and production processes by optimizing all resources: technological, organizational, human. SOPHIA is the IoT platform created by Biesse in collaboration with Accenture, which enables its customers to access a wide range of services to streamline the labor management process.

How does SOPHIA work?

Pro-activity. It helps prevent problems that could affect customer production by reducing the time machines are down for technical reasons.

Analysis. The information gathered and analyzed is transformed into actionable insights for optimizing customer production and product quality, providing extremely valuable growth opportunities.

Personalized interaction. The platform allows real-time alerts and indicators to be sent to the customer about production, machines and the type of process being performed. These are detailed instructions for more efficient machine utilization.

Advantages in production evolution

SOPHIA consists of two integrated zones: IoT (Internet of Things) and Spare parts. They are connected with two apps, so customers can easily access the functions offered by the platform.

IoT - SOPHIA: customer-service interaction more efficient than ever

The app provides a comprehensive overview of machine performance, remote diagnostics, machine shutdown analysis and breakdown prevention.

• Information available anytime: functional data, statistics, performance indicators, status of intervention requests, diagnostic processes;
• Data quality: machine productivity indicators and specific parameters for different types of operations;
• Direct communication: the customer can request assistance directly from the app;
• Autonomous maintenance: customers receive recommendations directly from the platform for maintenance to be performed on their own and can monitor progress in real time;
• Time optimization: equipment data can be accessed by Accesoria Service, analyzed and communicated to the customer. Support time is considerably reduced;
• Real-time monitoring online or via app: production activity can be constantly monitored.

Spare parts - SOPHIA

It is an easy-to-use, intuitive, customized tool for ordering Biesse spare parts.

Three basic, impactful functions for increased productivity are:

• Create an order basket directly, with the price list and stock availability displayed in real time;
• navigation in the constantly updated machine documentation and interactive search in machine drawings and documentation;
• 24/7 direct access from your phone or tablet via the dedicated app integrated with iOS or Android operating systems.

For more information about SOPHIA or to schedule a discussion with Accesoria's consultants about its concrete applicability in your business, write to us at echipamente@accesoria.ro.